Our Neonhub neon signs are all made professionally by hand by our hard working and trusted production team in the production facility. All of our neon signs and designs are made with extreme care, patience and full focus so that every detail of the neon sign is made to perfection and made to the highest standard as possible as our customer deserve the best and we want them to be happy and impressed with the neon signs they ordered.
Recently, over the past few weeks, we have been receiving many orders from many customers, which means we do now have a small waiting list. We treat all our customers fairly, therefore the customers who order earlier than the others will have their neon signs produced and delivered first as all orders are produced first come first served. Currently, the production time for all of our hand made, colourful neon signs is estimated between 1-2 weeks after the payment has been confirmed. All of our neon signs are not rushed or done without care, so that we can impress our customers with a great quality and a high standard product they asked for and make them want to buy more. Throughout this process our customers will be kept updated on the product they purchased, so they will not have to worry about where their product is.
During the current situation we are all in with COVID-19, there have been a few delays which have occured that all the shipping carriers are experiencing, but please be mindful and keep aware that no matter which shipping service we use, the delays that may occur are not in our hands. However, the estimated time for shipping 7-21 days and we will do our absolute best to ensure that the neon sign our customers purchased is on time for delivery as making our customers happy is our number one priority!
Our shipping time for our neon signs starts from the time in transit when the neon sign has completed the production and leaves the production facility til the customer has received their order. After the neon sign has left the production facility our customers will then receive a tracking number which will allow them to track where their order is whenever they would like to until their order has arrived to them.
There are a few different shipping options we offer to all our customers in the UAE, as well as different prices depending on the shipping speed and the time it will take to get to the right location.
Our Shipping/Returns guidelines are as follow:
Our neon signs are all made professionally by hand, therefore everyones will be different and made to brighten up the vibe of your space.
Our team accepts returns and exchanges on only faulty items, not due to a change of mind as all orders are different and not for everyone. Once all of our sales are on site it's final.
If for any unusual case, our customers neon sign has arrived damaged in any way, our customers will have one week from day one of tracked delivery to make us aware via email at email@example.com and we will reply as soon as we can with a replacement free of charge being delivered.
For all of our neon signs we offer a 24 month guarantee, Only if the sign stops working during the first 24 months after receiving the neon sign just email us or customer support with evidence of the sign that stopped working on it's own if its an internal issue, it will be replaced if it's not an internal issue the buyer won't be approved a refund or a replacement and if not caused by the buyer we will get it replaced free of charge straight away!
Import Fees & Duties Worldwide
For order worldwide it may include import frees & duties or taxes when delivery takes place. This can be different depending on country the customer is ordering from as well as the size and weight of the neon sign.
For any neon sign that is brought online this is the standard procedure and please be aware that this is not in our hands. Some orders will not include import fees, however for those that do have import fees it will be the customers responsibility and will not be covered by NeonHub.
If you have any questions, concerns or would like more information please contact us via email at firstname.lastname@example.org we will be happy to help and will reply as soon as we can.
Thank you for the support!